Sales Assistant

Job Overview:

As a Sales Assistant you will support the sales team in driving growth by providing exceptional service to potential and existing clients. You will assist with sales activities, manage administrative tasks, and ensure the smooth operation of the sales process.

Job Responsibilities:

1. Customer Engagement:

•  Assist in responding to client inquiries.
• Provide clients with product information, demonstrations, and case studies.
• Follow up with potential leads generated by the sales team or marketing campaigns.

2. Sales Support:

• Assist in the preparation of sales proposals, quotes, and contracts.
• Support the sales team in achieving targets by identifying upsell and cross-sell opportunities.
• Coordinate product demonstrations and webinars for prospective clients.

3. Product Knowledge:

• Maintain a deep understanding of our RPA software products, including features, benefits, and competitive advantages.
• Stay updated on industry trends, new features, and enhancements in RPA technologies.
• Communicate product updates and relevant information to clients and the sales team.

4. Administrative Tasks:

• Manage and update the customer relationship management (CRM) system with accurate client information and sales activities.
• Prepare regular sales reports, track KPIs, and provide insights to the sales manager.

5. Client Relationship Management:

• Assist in managing and nurturing relationships with existing clients to ensure customer satisfaction and retention.
• Address client concerns or escalate issues to the appropriate team member for resolution.
• Participate in post-sale follow-ups to ensure successful product implementation and client satisfaction.

6. Team Collaboration:

• Work closely with the sales team, marketing department, and technical support to ensure a seamless sales process.
• Support colleagues during peak times or when additional help is needed.
• Participate in sales meetings, training sessions, and strategy discussions.

Job Requirements:

1. English (Business level or better)
2. Chinese Language level: Native
   
3. Experience in sales support, customer service, or a related role, preferably in the software or technology industry.
4. Excellent multi-tasking and time-management skills
5. Excellent communication and interpersonal skills.
6. Proficiency with CRM software and Microsoft Office Suite.
7. Strong organizational skills and attention to detail.
8. Ability to work in a fast-paced, dynamic environment.
9. Bachelor’s degree or above
10. Positive attitude, proactive approach, and a strong work ethic.

※ The position requires on-site work; remote work is not permitted.

1. Resume review

2. On-site interview

3. Final interview (on-site)

4. Reference check