Business Operation Internship 客戶關係經營實習生

About inline

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace.

We are seeking a Business Operations Intern to join our team and enhance the efficiency of our Customer Success Management Team, as well as strengthen our client relationships through various tools and solutions. As a Business Ops Intern, you will work cross-functionally with teams including Revenue, Customer Support, and Business Development, collaborating closely to drive value for both inline and its clients. If you're looking to start your career in Operations or Customer Success Management, this is the perfect opportunity for you to shine.

What you'll do

Daily Operations

• Organize and manage contract files for the CSM team, developing an automated archiving system to streamline file management.
• Record client information in internal forms, ensuring data consistency and accuracy across cross-functional documentation.
• Maintain and periodically update forms, regularly verifying the accuracy of all automated forms.
• Complete additional tasks as assigned by supervisors.

Process Optimization and Automation Tool Development

• Optimize existing processes and design new workflows, setting clear priorities for improvements that will drive greater sales efficiency.
• Take responsibility for developing and managing automation tools, ensuring seamless and refined end-to-end processes.

Data Analysis

• Utilize data analysis and client trend assessment to identify potential customer and sales opportunities, supporting data-driven decision-making.
• Develop client data reports that enable the CSM team to gain insights into customers' business performance, fostering stronger partnerships and collaboration.

Basic Qualifications

• Technical Skills: Advanced proficiency in Excel (complex formulas, pivot tables) and Google Apps Script and Python for data analysis and automation.
• Analytical Skills: Strong analytical mindset with the ability to translate data into actionable insights.
• Problem-Solving: Skilled in problem-solving with a focus on process improvement and operational efficiency.
• Communication: Excellent interpersonal and communication skills, with the ability to engage effectively with others.
• Attention to Detail: Detail-oriented, with strong numerical sensitivity.
• Availability: Able to commit to 25 hours per week and a minimum 6-month engagement.
• Work Ethic: Self-motivated, capable of working independently, and has a strong sense of priority.