Operations Manager
Job Description
- Operations (50%):
• Daily operations supervision.
• Staff scheduling.
• Facility maintenance oversight.
• Basic reporting.
• SOP implementation. - 2Team Management (25%):
• Supervise daily staff operations.
• Basic training coordination.
• Team scheduling.
• Staff attendance management. - Member Experience (15%):
• Service standard implementation.
• Basic member feedback handling.
• Facility cleanliness oversight.
• Safety protocol adherence. - Administrative (10%):
• Basic reports preparation.
• Inventory management.
• Document filing.
• Time attendance records.
Requirements
- Professional Requirements:
- 2–3 years of HOTEL OR GYM operations experience (MUST).
- 1–2 years of team management experience.
- Track record in luxury brands, high-end hospitality, or premium fitness centers.
- Basic English communication skills.
- Bachelor's degree in related field. - Essential Qualifications:
- Strong understanding of fitness center operations.
- Deep insight into luxury customer expectations and behaviors.
- Ability to build and maintain relationships with VIP members.
- Basic business analytics skills.
- Effective planning and execution abilities.
- Experience in staff management and training. - Core Competencies:
- Excellence in organization and management.
- Leadership and inspiration capabilities.
- Sophisticated communication and situation handling.
- Budget management understanding.
- Premium service orientation and exceptional customer experience focus.
- Ability to maintain high standards across all operational aspects.
About us
Stable pillars of everyone's life revolve around: what they eat, where they shelter, what they work on, what they do for leisure. STEEL believes in the quality of time and effort spent on improving, enhancing, maintaining your physical body through physical training, accounting for an ideal amount of around 5% of everyone’s 24/7, will leave a significant impact on the quality of 95% of the remaining time. It will help one sleep better, enhance your appetite and relationship with food, improve the quality of your work, and the performance of your mental clarity. It even helps you enjoy life to the fullest: travel to further places without physical limitations, better intimacy with your partner, play with your children with matching energy levels. The list goes on.
At STEEL, we laser our focus on that 5%. We are passionate about what you train, how you move, how you recover. Because we believe in the potential one could reach, when that 5% is used with consideration and care.