【Japan】Operation Engineer

＊此為自由系統日本子公司職缺，將外派至日本（東京）
【Company Overview】
Freedom Systems is a Taiwan-founded Managed Service Provider (MSP) established in 2008, delivering end-to-end ICT management—including IT-as-a-Service (ITaaS), cybersecurity, cloud and virtualization, infrastructure integration, and strategic IT consulting. We serve clients through SMB, finance, healthcare, technology, manufacturing, and the public sector.
After successful market entries in Thailand and Singapore, we are expanding into Japan in 2025. The Japan office operates with a startup mindset within a multinational structure—fast learning loops, broad accountability, and true ownership. Unlike traditional Japanese enterprises, we value capability and impact over tenure.
Work Location: 東京都港区浜松町2-1-17 松永ビル 9樓 (TBC)
Work Hours: Mon–Fri, 9:00–18:00 (Hybrid Working Model)

The Operation Engineer is more than a traditional IT support role.
You are a frontline problem solver who ensures stability, security, and scalability of client IT environments—while continuously improving service quality through structured operations and knowledge sharing.
At Freedom Systems Japan, engineers are not hidden behind tickets. You work closely with clients, regional teams, and project stakeholders, gaining exposure to real-world enterprise IT challenges across infrastructure, cloud, and cybersecurity.
This role is ideal for engineers who want to grow from execution to ownership, and from reactive support to proactive value delivery.

【Key Responsibilities】
1.IT Operations & Service Delivery
－Operate and maintain client IT environments, including Microsoft 365, Active Directory, PCs, servers, VMs, and network devices.
－Ensure incidents, requests, and changes are handled within SLA with clear communication and accountability.
－Maintain accurate case records, updates, and service reports in internal systems.
2.Knowledge & Process Enablement
－Build, document, and continuously improve the internal knowledge base to enhance service consistency and efficiency.
－Contribute to operational best practices and standardized troubleshooting procedures.
3.Client Support & Technical Consulting
－Act as a technical point of contact for clients, clearly understanding issues and translating them into actionable solutions.
－Coordinate with client-side vendors or partners when cross-party collaboration is required.
4.Project & Initiative Support
Participate in and execute one-time or phased IT projects, including:
－Infrastructure optimization
－Device deployment and mass rollouts
－Cybersecurity enhancements
－Cloud and virtualization migrations
－Digital transformation initiatives
－Prepare and deliver regular maintenance and health-check reports for internal and client review.

【Requirements】
Language & Communication
－Functional written and verbal communication skills in English or Chinese for collaboration with HQ and regional teams.
－Ability to explain technical issues clearly to non-technical stakeholders.
Experience & Technical Foundation
－Minimum 1 year of hands-on IT support or operations experience (end-user devices, servers, or networking).
－Solid understanding of: Microsoft 365/ Active Directory/ Windows PCs / servers / VMs/ Basic networking concepts
－Experience working with local vendors or manufacturers for support or maintenance is a plus.
Professional Attributes
－Strong sense of responsibility and execution discipline.
－Ability to prioritize tasks and respond efficiently in a service-driven environment.
－Willingness to learn, document, and continuously improve.

【Required Job Skills】
System
－Troubleshooting Windows client issues
－Clear incident reporting and structured case documentation
－Basic installation, configuration, and operation of Windows OS
－Diagnosing and resolving common PC hardware issues
Network
－Basic LAN configuration and troubleshooting
－Internet connectivity issue diagnosis
－Basic wireless network setup and problem resolution

Nice-to-Have Certifications
－Networking: CCNA or equivalent
－Cybersecurity: ISC2 CC, CompTIA Security+, or similar
－Cloud: Microsoft MS-900, AZ-900, or equivalent foundational certifications
－IT Service Management: ITIL Foundation, CompTIA A+, or related certifications

Career Outlook
Join Freedom Systems Japan as an engineer at a critical growth phase.
You will gain hands-on experience across infrastructure, cloud, and security, while working in a cross-border, bilingual environment that values initiative and learning speed.
This role provides a clear path toward senior engineer, solution specialist, or technical lead, depending on your strengths and ambitions.

※ 自由系統第一階段面談皆為Microsoft Teams視訊面談。※