Dot Connections Limited

Job Description 協助日常行政及總務事宜，確保辦公室運作順暢 Support daily administrative and general affairs to ensure smooth office operations. 協助定期帳務彙整與資料整理 Assist in periodic accounting consolidation and data organization. 維護辦公室環境及設備，並與相關廠商保持聯繫 Maintain office environment and equipment, and liaise with relevant vendors. 管理辦公室及節慶用品庫存，執行外出採購 Manage office and seasonal gift inventory and perform procurement as needed. 處理一般文書資料及郵政相關事務 Handle general document processing and postal matters. 創建與維護資料夾及表格，保持資訊整齊 Create and maintain folders and spreadsheets to keep information organized. 建立行政總務相關 SOP，並提供中英文翻譯支援 Develop administrative SOPs and provide bilingual (Chinese/English) translation support. 協助人資單位日常行政作業，如新人報到、假勤統整及兼職人員時數管理 Assist HR in daily administrative tasks, such as onboarding, monthly leave tracking, and part-time hours management. 協助員工聚餐訂餐及主管餐廳訂位安排 Assist in coordinating staff meals and supervisor dining reservations. 適時支援其他部門所需行政協助 Provide timely administrative support to other departments as needed. 執行主管交辦之其他事項 Perform additional tasks assigned by supervisors. 協助供應商及客戶進行 KYC（Know-your-customer）流程 Assist vendors and clients in completing KYC (Know-your-customer) processes. 作為海外夥伴公司窗口，協助供應商及客戶 KYC 調查 Serve as the liaison for overseas partner companies to support vendor and client KYC checks. 與海外法務顧問確認資料正確性，並回報供應商及客戶 Verify information accuracy with overseas legal advisors and report to vendors and clients. 定期回報商務團隊各項 KYC 進度 Provide periodic updates on KYC progress to the business team. 彙整 KYC 資料並妥善歸檔 Compile KYC data and ensure proper filing. 協助外籍主管在台工作所需事務 Support expatriate supervisors with local administrative needs.__________________________________________________________________________________________ About Dot Connections Founded in Europe in 2018, Dot Connections is a fast-growing game distributorfocused on emerging markets. Since setting up our Asia headquarters in 2019,we’ve quickly earned areputation for delivering top-tier technical services.As one of the few award-winning service agents in Europe, we bring exceptionalquality and reliability to our Asian partners — includingseveral global industry leaders.Join us to be part of a team that delivers first-class, on-timesolutions across the gaming industry.DNA in Dot Connections  Mutual Growth Strategy (Win-win mindset)  Trust and Integrity  Collaborative Partnership Management  Work-Life Balance Ready to level up your career? Join Dot Connections and be part of a global team that values trust, growth, and collaboration. If you’re passionate about innovation and ready to make an impact in the i-gaming industry—let’s build the future together. Apply now!!

About Dot Connections Founded in Europe in 2018, Dot Connections is a fast-growing game distributor focused on emerging markets. Since setting up our Asia headquarters in 2019, we’ve quickly earned a reputation for delivering top-tier technical services. As one of the few award-winning service agents in Europe, we bring exceptional quality and reliability to our Asian partners—including several global industry leaders. Join us to be part of a team that delivers first-class, on-time solutions across the gaming industry. Our Core Values 🤝 Mutual Growth Strategy (Win-win mindset)✅ Trust and Integrity🌍 Collaborative Partnership Management⚖️ Work-Life Balance[Responsibilities 職責內容] 1. Build and maintain strong relationship with clients and provide tailored solutions based on data-driven business intelligence. 2. Gather business requirements for business analytics in the areas of drill-down analysis, dash boarding, reporting, visualization and data mining analysis through the use of Excel, PPT, power BI etc... 3. Coach and negotiate with the company's clients and partners while communicating internally regarding client's need. Always be a step ahead and identify what improvements can be done together with the assigned accounts. 4. Develop and implement account plans to achieve critical business objectives, while forecasting and tracking key account metrics and KPIs for each client account. 5. Work out marketing promotions which forecasts based on industry's insights or require planning with the customer and feedback into the organization. 6. Present and upsell customers about regarding product releases and opportunities 1.建立並維護與客戶的良好關係，基於數據驅動的商業情報提供量身定制的解決方案。 2.收集業務需求，進行深入分析、儀表板設計、報表製作、可視化及數據挖掘分析，運用 Excel、PPT、Power BI 等工具支持決策。 3. 指導並協調公司客戶及合作夥伴，同時內部協調客戶需求，領先識別與客戶共同改進的機會。 4. 制定並執行客戶發展計劃，以推動關鍵業務目標的實現，並預測和追蹤每位客戶的關鍵指標（KPI）。 5.制定市場推廣計劃，基於行業洞察進行預測，或與客戶共同規劃，並將反饋傳遞至公司內部。 6.向客戶展示並推銷新產品發布及商機，提升客戶價值與合作深度。

《工作時間說明》■ 此為部分遠端、變形工時之職務；需週末/國定假日/晚班彈性支援輪班。 ■ 工作時段平日採以下班次（UTC+8時區）： 09:00－18:00（此為主要值班時段） 10:00－19:00 15:00－00:00 ■ 例假日與國定假日輪值，工作時段如下（UTC+8時區）： 08:00－16:00 16:00－00:00《工作職責》 利用線上聊天系統迅速且專業地解決客戶的各類需求，與客戶建立良好互動關係，以確保客戶滿意度並持續提升服務品質。針對客戶意見及突發狀況可隨機應變及彈性處理，彙整相關問題找出解決方案，並予詳細說明。協助客戶查詢後台系統各類報表及數據資訊、製作相關報表及文檔。隨時關注遊戲官網更新及維護。新遊戲上線前測試、熟悉遊戲內容；瞭解各項大型活動細節及發布通知。持續學習並更新相關知識，包括後台系統、服務流程和產品活動等，並將其融會貫通，以更好地解決客戶各項諮詢與潛在需求。忠實記錄客戶反饋並提供給主管及相關部門，作為流程優化的參考依據。其他各類主管交辦事項。Provide prompt and professional customer support via online chat to address customer needs, build positive interactions, and ensure customer satisfaction.Handle customer feedback and unexpected issues with flexibility; consolidate issues, identify solutions, and provide clear explanations.Assist with backend system inquiries, data checks, and preparation of related reports and documents.Monitor game website updates, maintenance notices, and announcements.Test new games before launch and become familiar with game content and major events.Continuously update knowledge of backend systems, service processes, and product activities to better support customer inquiries and potential needs.Record customer feedback and share insights with supervisors and relevant departments for process improvement.Perform other duties as assigned by supervisors.