Công ty Gear Inc.

Mô tả công việc Kiểm soát nội dung người dùng đăng tải bao gồm văn bản, hình ảnh, video và bình luận.Đánh giá và xử lý các vi phạm dựa trên quy trình và tiêu chuẩn cộng đồng.Đảm bảo tính hợp quy của nội dung theo quy định pháp lý. Quyền lợi và Môi trường làm việc Chế độ lương thưởng: Đóng bảo hiểm trên mức lương thực tế; công ty chi trả 100% bảo hiểm sức khỏe.Phụ cấp: Chi trả đầy đủ phụ cấp ca đêm, OT và các sự kiện cá nhân (kết hôn, ốm đau, lễ tết).Nghỉ phép: 12 ngày phép năm và 11 ngày nghỉ lễ theo quy định.Tiện ích: Cung cấp đầy đủ thiết bị làm việc, phòng nghỉ trưa, khu vực ăn uống và đồ uống miễn phí.Phát triển: Lộ trình đào tạo và thăng tiến rõ ràng.

Gear Inc. is seeking 03 Operations Managers in Da Nang for our Moderation team (Team size: 150 - 200 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change. Main Responsibilities: Overall in charge to manage program operations and KPIs set by the client such as Quality Efficiencies, Staffing and Service Level;Effective collaboration with team members, co-managers. immediate superior, other support; groups/departments such as, GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;Daily communication with the client to align expectations;Host internal and external Business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed;Manage program daily and monthly operating metrics within budgeted expense parameters;Develop, manage, and maintain employee productivity goals against departmental standards;Produce monthly operating reports detailing center activity, trend analysis, goals/objective status and special projects;Coordinate with Site Senior Manager on Human Resource recruiting, training, development and retention.

Job Description: Gear Inc is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in supervising a team of at least 20 members, reasonably assuring team's non-quality KPIs to meet clients' requirement and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from the team or clients) in a timely manner. Your main responsibilities are: Supervise team members and be able to arrange or cover members working shifts if necessary;Provide accurate, valid and complete information by using the right methods/tools;Handle clients' complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;Meet personal/teams targets;Keep records of issues/problem for further investigation;Follow communication procedures, guidelines, and policies;Work with managers about clients' feedback.