QA Engineer (SMS, Chatbots, AI Testing)

🧪 Job Post: Part-Time QA Engineer (Manual & Automated | SMS, Chatbots, AI Testing)
Remote | 20–25 hrs/week | Long-Term Contract

🚀 About Us
CommunityConnect Labs helps governments and nonprofits engage hard-to-reach communities using SMS, IVR, chatbots, and AI-powered platforms. We’ve helped over 10 million people through campaigns on the Census, voter participation, public health, and more.

🎯 About the Role
We’re looking for a QA Engineer with strong manual and automated testing skills to ensure the quality of our SMS, voice (IVR), chatbot, and AI-driven platforms. You’ll work closely with developers and product managers to drive better outcomes through test coverage, automation, and smart QA strategies.

🔍 What You’ll Do
Test Strategy & Execution
-Develop and run test plans for SMS, IVR, chatbots (both ML and static), and web apps.
-Identify test scope, edge cases, and success criteria.

Manual & Automated Testing
-Perform regression, functional, and exploratory testing across multiple platforms.
-Validate UI/UX, API behavior, and system-level workflows.
-Test ML chatbot responses using model-based approaches.
-Use AI-enhanced tools like Testim or Applitools for visual testing and defect prediction.
-Ensure compliance with industry standards (e.g., TCPA, GDPR).

AI & Machine Learning in QA
-Use AI-based frameworks to automate smarter testing.
-Apply AI-driven analytics to detect defects and generate test cases.

Defect Management & Reporting
-Log clear, actionable issues using Jira.
-Collaborate closely with engineers to troubleshoot and resolve bugs.

Process Improvement
-Suggest test automation strategies and tool enhancements.
-Help integrate modern, AI-powered QA techniques into our workflow.

✅ What You Bring
-5+ years of QA experience (manual + automation).
-Expertise in SMS, IVR, chatbot, and AI-driven systems.
-Familiar with tools like Selenium, Cypress, Playwright, TestRail, Testim, Applitools, or Mabl.
-Strong grasp of functional, non-functional, and model-based testing methods.
-Familiarity with cloud platforms (AWS, Azure, or GCP)
-Experience working in Agile/Scrum environments.

⏰ Time Commitment
-20–25 hours/week (part-time, ongoing)
-Must be available for a short daily standup at 7 AM PT
-100% remote, flexible otherwise

📌 To Apply:
Please share a brief note describing your experience with chatbot or SMS testing, the tools you've used, and your availability. We're excited to learn more about your approach to quality engineering!