Customer Focused Team Manager 1

Performs tasks such as, but not limited to, the following:
* Leads a Customer Focused team within a site.
* Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.
* The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.
* The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
* With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
* Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.
* Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.
* With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results.
* Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads.
* Monitors performance of business execution using MOR and other appropriate metrics.
* Reports on performance to site management, and may present data to customer
* Reports to management on financial performance of the business.
* Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve.
* Recommends and manages the CFT budget and financial forecast.
* Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
* Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation.
* Works with functional leads to evaluate CFT member performance and sets customer focused objectives.
* Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
* Involved in planning and implementation of activities to improve employee satisfaction improvement within CFT.
* Participates in and may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.

* Knowledge of the production process and the tools and equipment used in the process.
* Knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
* Ability to coordinate a wide variety of resources to meet operational, supply chain and financial targets using CLS Project Management methodology where appropriate. (See http://torb2b11.ca-tor.celestica.com/pmm/)
* Has good and developing skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies (see http://clsdb01.ca-chq.celestica.com/global/comm/homepage/learnhp.nsf)
* Ability with support and guidance to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
* Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines with support from more senior colleagues