怡東人事顧問股份有限公司

*此為派遣職缺，有意者請投遞*【職責說明】協助德國知名運動品牌，結合運動、時尚與創新科技，於電商平台提供消費者高品質的產品與優質的購物體驗。【工作內容】1. 負責品牌於主要電商平台（Shopee／momo／Yahoo）之電子商務營運與銷售成長。2. 規劃與執行電商業務策略，包含商品組合、促銷活動、檔期規劃與站內陳列，提升零售品牌於平台之銷售表現。3. 透過數據分析，持續優化電商平台流量、轉換率（CVR）與消費者購物體驗。4. 規劃與管理數位媒體投放（RMN、Meta、Google Ads），提升品牌曝光與投資報酬率（ROI）。5. 負責電商平台品牌旗艦店之內容與視覺管理，確保符合運動品牌形象與全球品牌規範。6. 作為電商平台合作夥伴之主要窗口，進行活動溝通、資源協調與關係經營。7. 製作並分析每週／每月電子商務營運與銷售報告，提出具體優化建議。8. 與第三方營運夥伴及內部團隊協作，確保電商業務、客服與物流流程順暢。【Purpose Overall Relevance】 • As part of the adidas Platform eCommerce team, you will be responsible for driving sustainable sales growth for designated platforms (Shopee/momo/Yahoo). Your mission is to deliver an integrated, premium consumer journey that ensures a seamless brand experience from discovery to conversion.【Key Responsibilities】Commercial Performance Optimization• Drive Sales Growth: Achieve sales targets and KPIs via effective product assortment, promotion scheme, site merchandising and media mix. • Conversion Optimization: Continuously monitor and improve store traffic and conversion rates (CVR) through data-driven insights.• Media Management: Manage media mix (RMN, Meta, Google Ads) to drive high-quality traffic while optimizing ROI. 【Store Management Merchandising】• Site Merchandising: Manage Marketplace flagship store site merchandising, developing brand/product content aligned with brand guideline with creative agency and platform partners for the best consumer journey and conversion to sales.【Partnership Operations】• Platform Relations: Act as the key contact for platform partners regarding event planning, traffic management, and relationship building.• Reporting: Deliver comprehensive weekly and monthly business reviews to track performance and identify growth opportunities.• Operational Excellence: Collaborate with Third-Party (TP) partners to ensure high-quality execution across platform operation, customer service, and logistics. 【Key Relationships】• Internal: Brand Activation, Retail, Merchandising, Supply Chain, Finance, and IT.• External: Platform partners, Operational Partners (TP) and creative agencies

【工作內容】1、員工到離職作業2、各類報表提供及分析3、勞動法令諮詢以協助解決客戶及員工問題4、客戶關係維護及客訴處理5、勞資爭議溝通及處理7、人資作業SOP建置及優化8、人資相關系統建置及教育訓練9、市場訊息搜集及分享

*派遣職缺，視能力及表現可談正職（有headcount）•Work closely with client for accurate and timely payroll, labor pension, national health insurance, labor / employment insurances and tax (national taxes and regional taxes) related calculation•Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.•Maintain client relationship to improve client’s satisfaction•Provide suggestions, counselling, and updates to Clients in areas of Labour Laws, payroll, labor pension, national health insurance, labor / employment insurances, Individual Income tax policy, HR processes etc. independently.•Maintain internal services procedure manuals and business process documents•Participates in testing and validation of services and system upgrading•Assist Client Service Manager in reviewing and improving services processes and procedures•Participates in Clients meeting to provide expert HR and Service advices.•Be capable of offering mentoring to new CSR.

*派遣職缺，視能力及表現可談正職（有headcount）•Work closely with GV MS PA to support Global View client for accurate and timely labor pension, national health insurance, labor / employment insurances and tax (national taxes and regional taxes) related calculation and administration.及時準確處理並完成Global View客戶保險、勞保、全民健保和個人所得稅等相關服務.•Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.緊密協調公司各部門資源，及時處理並完成業務流程•Maintain client relationship to improve client’s satisfaction維護客戶關系/提高Global View客戶滿意度•As professional local lodgment service advisor, provide suggestions, counselling, and updates to Global View Clients in areas of labor pension, national health insurance, labor / employment insurances, Individual Income tax policy, HR processes etc. 專業地解答客戶勞保、全面健保及個人所得稅等方面的相關咨詢，協助客戶辦理相關業務•Maintain client services procedure manuals and business process documents維護客戶服務操作手冊及業務流程文檔•Participates in internal process enhancement testing and validation of services and system upgrading參與內部流程升級或新功能測試