Bigstack

Salary Range NTD 900,000 – 1,200,000 annually (with performance-based bonus and a defined growth path to Technical Product Manager) About Bigstack Bigstack builds next-generation cloud infrastructure platforms for enterprises and service providers. Our product line is a end-to-end cloud solution integrating: OpenStack (compute / networking / virtualization) Ceph (distributed storage) Rancher / Kubernetes / cloud-native technologies We focus on building sovereign, carrier-grade, and production-ready cloud systems. Role Overview This is a growth-oriented role designed for technical professionals who are interested in expanding beyond pure engineering or support work into customer-facing and product-related responsibilities. You will start as a Technical Account Manager (TAM), working closely with customers to understand real-world environments, use cases, and challenges. Over time, you will develop the ability to: Structure and prioritize customer needs Translate feedback into product requirements (RFE, PRD inputs) Contribute to product planning and development You will also gain hands-on experience in PoC and project coordination, gradually building the skills to drive execution across teams. Growth Path Career Development This role is designed to grow into a Technical Product Manager (TPM) within 12–18 months. You will progressively develop: Customer problem analysis Requirement definition and PRD creation Product thinking and prioritization Project coordination and ownership Success Metrics Timely and structured consolidation of customer feedback (pain points, RFEs) Contribution to requirement / PRD inputs for product development Participation and progress in PoC or customer projects Improvement in requirement clarity and communication with engineering Positive customer interaction and service quality What We’re Looking For Strong communication skills and customer empathy Ability to organize complex information into structured insights Willingness to learn and grow into a product-oriented role Comfortable working in a fast-paced, evolving environment Not afraid to ask questions, take initiative, and handle ambiguity What Sets You Apart Translational ThinkingYou are interested in going beyond simply reporting issues — you aim to understand customer impact and learn how to translate it into structured requirements or user stories. Project AwarenessYou are comfortable working in dynamic environments and are willing to learn how to support and navigate PoC projects with multiple stakeholders and evolving requirements. Technical EmpathyYou recognize the importance of balancing customer urgency with engineering constraints, and are interested in developing a structured approach to prioritization.

About Bigstack Bigstack builds next-generation cloud infrastructure platforms for enterprises and service providers. Our product line is a end-to-end cloud solution integrating: OpenStack (compute / networking / virtualization)Ceph (distributed storage)Rancher / Kubernetes / cloud-native technologies We focus on building sovereign, carrier-grade, and production-ready cloud systems. Role Summary We are looking for a Junior Infrastructure Engineer to join our infrastructure team. This role goes beyond traditional operations—you will: Write system-level code (C++ / Bash / Makefile)Debug production (L3) issuesLearn how large-scale cloud platforms operate internally You will work closely with experienced Tech Leads in a structured Agile environment. Responsibilities Infrastructure System Development Support development and integration of:OpenStack services (compute, networking, storage)Ceph distributed storageLinux-based infrastructure componentsAssist in implementing system-level features and improvements System-Level Programming Write and maintain:C++ code (system utilities / performance-critical components)Bash scripts (automation, deployment, debugging)Makefile-based build systemsContribute to:system toolingdeployment / upgrade workflowsperformance optimization Debugging Reliability Investigate system-level issues in:networkingstoragecomputeAnalyze logs, system behavior, and failure scenariosSupport L3 (production) issue investigation with guidanceImprove system stability and reliability Observability Monitoring Use monitoring tools to:collect system metrics (CPU, memory, IO, network)analyze system performance and behaviorAssist in:setting up alerts for abnormal system behavioridentifying performance bottlenecksSupport debugging by:correlating logs, metrics, and system events Collaboration Development Flow Work closely with:Infra Tech LeadBackend engineers (Kubernetes / API / orchestration)Participate in:story refinement (define details edge cases)sprint developmentcross-domain feature integrationFollow our engineering model:PM defines problemTech Leads define solutionEngineers refine and implement collaboratively L3 On-Call (with Mentorship) Participate in weekly L3 rotationResponsibilities during on-call:first response and triageinitial debuggingescalate to domain experts when needed What You Will Learn OpenStack internals (Nova, Neutron, etc.)Ceph architecture (RBD, cluster behavior)Linux system internals (process, IO, networking)System-level programming and debuggingObservability practices (metrics, logging, alerting)How to diagnose real production issues in complex systemsHow to build and operate a cloud platform Working Style Agile / Scrum-based developmentCollaborative refinement (PM + Tech Leads + engineers)Strong mentorship from Infra Tech LeadCombination of:codingdebuggingsystem analysisReal production system exposure (not sandbox-only work) Why join Bigstack Work on real cloud infrastructure systems, not just appsLearn from engineers experienced in OpenStack, Ceph, and KubernetesBe part of building carrier-grade and sovereign cloud platformsGain hands-on experience with production-scale systems One-line takeaway Build it. Observe it. Debug it. Understand it deeply

About Bigstack Bigstack builds next-generation cloud infrastructure platforms for enterprises and service providers. Our products are a carrier-grade, end-to-end cloud solution integrating: OpenStack (compute / networking / virtualization)Ceph (distributed storage)Rancher / Kubernetes / cloud-native technologies We focus on building sovereign, carrier-grade, and production-ready cloud systems. Role Summary We are looking for a Junior Backend Engineer to join our backend team. You will help build backend services and orchestration logic for a cloud platform, working closely with Tech Leads and infrastructure engineers. Responsibilities Backend Development Implement backend services and APIsWork on orchestration logic for cloud resourcesIntegrate with:Kubernetes / RancherOpenStack / infrastructure servicesAPI System Design Develop RESTful APIsFollow contract-first API design (Swagger/OpenAPI)Ensure API correctness and consistency Debugging Reliability Debug backend and integration issues Work with frontend and infra engineers to resolve cross-system problems Improve system stability and error handling Collaboration Development Flow Work closely with:Backend Tech LeadInfra engineersFrontend engineersParticipate in:story refinementsprint developmentcross-domain feature integrationFollow our engineering model:PM defines problemTech Leads define solutionEngineers refine and implement collaborativelyL3 On-Call (with Mentorship) Participate in weekly L3 rotationResponsibilities include:triaging issuesdebugging APIsescalating when needed What You Will Learn Kubernetes ecosystem (CNCF landscape)Cloud platform architectureAPI design and contract-first developmentDistributed system debuggingCross-domain system integrationWorking Style Agile / Scrum-based developmentCollaborative refinement (PM + Tech Leads + engineers)Strong mentorship from Backend Tech LeadWork on real production systemsWhy join Bigstack Build real cloud infrastructure platformsWork across Kubernetes, OpenStack, and CephLearn production-grade engineering practices One-line takeaway Build APIs that power real cloud systems