Technical Account Manager (TAM)

Salary Range

NTD 900,000 – 1,200,000 annually

(with performance-based bonus and a defined growth path to Technical Product Manager)

About Bigstack

Bigstack builds next-generation cloud infrastructure platforms for enterprises and service providers.

Our product line is a end-to-end cloud solution integrating:

• OpenStack (compute / networking / virtualization)

• Ceph (distributed storage)

• Rancher / Kubernetes / cloud-native technologies

We focus on building sovereign, carrier-grade, and production-ready cloud systems.

Role Overview

This is a growth-oriented role designed for technical professionals who are interested in expanding beyond pure engineering or support work into customer-facing and product-related responsibilities.

You will start as a Technical Account Manager (TAM), working closely with customers to understand real-world environments, use cases, and challenges.

Over time, you will develop the ability to:

• Structure and prioritize customer needs

• Translate feedback into product requirements (RFE, PRD inputs)

• Contribute to product planning and development

You will also gain hands-on experience in PoC and project coordination, gradually building the skills to drive execution across teams.

Growth Path & Career Development

This role is designed to grow into a Technical Product Manager (TPM) within 12–18 months.

You will progressively develop:

• Customer problem analysis

• Requirement definition and PRD creation

• Product thinking and prioritization

• Project coordination and ownership

Success Metrics

• Timely and structured consolidation of customer feedback (pain points, RFEs)

• Contribution to requirement / PRD inputs for product development

• Participation and progress in PoC or customer projects

• Improvement in requirement clarity and communication with engineering

• Positive customer interaction and service quality

What We’re Looking For

• Strong communication skills and customer empathy

• Ability to organize complex information into structured insights

• Willingness to learn and grow into a product-oriented role

• Comfortable working in a fast-paced, evolving environment

• Not afraid to ask questions, take initiative, and handle ambiguity

What Sets You Apart

• Translational Thinking
  • You are interested in going beyond simply reporting issues — you aim to understand customer impact and learn how to translate it into structured requirements or user stories.

• Project Awareness
  • You are comfortable working in dynamic environments and are willing to learn how to support and navigate PoC projects with multiple stakeholders and evolving requirements.

• Technical Empathy
  • You recognize the importance of balancing customer urgency with engineering constraints, and are interested in developing a structured approach to prioritization.

Key Responsibilities

Customer Engagement & Feedback Loop (Core)

• Act as a technical contact for customers and key accounts

• Participate in customer discussions to understand use cases and challenges

• Collect and organize:
  • Customer feedback
  • Pain points
  • Feature requests (RFE)

• Ensure clear communication and alignment between customers and internal teams

Requirement Structuring & Product Contribution

• Translate customer needs into structured and actionable requirements

• Assist in defining:
  • User stories
  • Basic acceptance criteria

• Support building a standardized requirement / PRD workflow

• Help convert customer feedback into product inputs (RFE / Top pain points)

• Gradually develop product thinking, including prioritization and trade-offs

PoC & Project Coordination (Growth Area)

• Support execution of Proof of Concept (PoC) projects (typically 2–6 week cycles)

• Assist in:
  • Scope clarification
  • Task coordination
  • Progress tracking

• Work with cross-functional teams (Sales, Support, Engineering)

• Gradually take ownership of smaller projects over time

Cross-Team Collaboration

• Work closely with:
  • Sales (pre-sales alignment)
  • Support (issue tracking and escalation)
  • Engineering (requirement clarification)

• Help improve internal alignment, documentation clarity, and information flow

Basic Qualifications

• 2–4 years of experience in one or more of the following:
  • Pre-sales / Post-sales Engineer
  • Technical Support Engineer
  • System / Infrastructure Engineer

• Basic understanding of:
  • Linux systems
  • Virtualization or containers (KVM, Docker, Kubernetes, etc.)

• Good communication skills and willingness to interact with customers
  
• Ability to organize information and learn new concepts quickly

Preferred Qualifications

• Experience in customer-facing scenarios (meetings, demos, support cases)

• Exposure to cloud or infrastructure environments

• Experience supporting PoC or technical projects

• Familiarity with Agile concepts or tools (e.g., Jira, GitLab)

• Interest in product management or solution design