Client Solutions Associate (Chinese Speaker)

INDUSTRY OVERVIEW

The Expert Network Services (ENS) industry connects our clients (consulting and investment firms) with specialized insights from top experts. With a strong focus on the Asia-Pacific region, our team is fluent in the languages ​​​​​​​​​​​​across the area and has unmatched recruitment capabilities to find experts from any industry or niche.

ROLE OVERVIEW

As a Client Services Associate (Expert Matching team) , you'll play a crucial role in recruiting the right experts to consult on our clients' projects. This role requires strong communication and problem-solving skills, along with the ability to identify suitable expert candidates and employ creative sourcing strategies.

RESPONSIBILITIES

Project Understanding and Ideal Expert Profile Identification

• Gain a thorough understanding of client project needs based on main topics and client characteristics.
• Identify the best-fit expert profile based on key project requirements, including industry focus, target companies, relevant departments, seniority level, and specific expertise.

Recruiting Expert Candidates (Main Focus)

• Source ideal expert profiles across multiple platforms (LinkedIn, local recruitment platforms, internal databases, etc.)
• Reach out to experts through phone, email, LinkedIn, and other channels to invite them to consult for clients on specific topics.
• Screen and vet expert candidates to assess their expertise and experience before connecting them with our clients.
• Manage scheduling for client-expert interviews and build relationships with experts for future collaborations.

BENEFITS

Compensation & Benefits

• Competitive base salary with performance reviews every 6 months
• Annual Bonus – 1-month gross salary
• Paid Leave – 12 days of annual leave, plus additional paid leave for significant life events and 8 days of sick leave
• Private Medical Insurance
• Self-learning Budget – Up to $1000 per year
• Relocation Support (flights, accommodations, visa, and work permit for expatriates)

Career Growth

• Rapid Career Advancement – ​​Tackle challenging problems for top startups and gain skills for the global stage, with opportunities for swift promotions.
• Build a High-Caliber Network – Collaborate with and learn from top industry leaders and decision-makers, expanding valuable connections for career growth.

Engagement

• Enjoy a vibrant work environment with team activities, quarterly dinners, company trips, social gatherings, and office snacks and drinks Support for employee well-being also includes sports clubs (badminton, golf, football, etc.).
• Flexible Work Arrangements

Arches is more than a company—it's a movement to democratize expertise. We're building a future where knowledge is to all, and you can be a driving force in this transformation. Join our team of passionate professionals, by visionary investors, and make your mark on the accessible global stage!

Background

• 1-3 years of professional experience in sales, recruitment, client service, or related fields
• Fluency in English and Chinese (both verbal and written) – Able to communicate confidently with a diverse network of experts in China and across APAC.
• Additional language skills are a plus!

Competencies

• Adaptability in a fast-paced environment
• Goal-oriented and KPI-driven – Committed to achieving targets, with a proactive approach to growth and success.
• Results-focused – Consistently track, measure, and improve to meet and exceed goals.
• Problem-solving mindset – Skilled at identifying and addressing gaps between goals and outcomes.
• Collaborative approach – Open to seeking support and working with the team to achieve the best results.

Working Location (2 options):
- China-based: Relocate to the Vietnam office for 3 months of training (with relocation support), then work fully remotely from China.
- Vietnam-based: Work from the Vietnam office with a hybrid working arrangement (open to Chinese-speaking candidates currently in Vietnam).

LOCATION:

Floor 3, Vista building - 19-21 Tan Cang, Ward 25, Binh Thanh District, Ho Chi Minh City, Vietnam