XREX Inc.

About XREX Redefine banking together XREX is a blockchain-enabled financial institution working with banks, regulators, and users to redefine banking together. We provide enterprise-grade banking services to small to medium-sized businesses (SMBs) in or dealing with emerging markets, and novice-friendly financial services to individuals worldwide. Founded in 2018 and operating globally under multiple licenses, XREX offers a full suite of services such as digital asset custody, wallet, cross-border payment, fiat-crypto conversion, cryptocurrency exchange, asset management, and fiat currency on-off ramps. Sharing the social responsibility of financial inclusion, XREX leverages blockchain technologies to further financial participation, access, and education. Website :https://www.xrex.io Responsibilities Lead end-to-end design processes for medium to large-scale product features or projects, ensuring consistent and high-quality user experiences.Plan and conduct user research, translating insights into actionable design strategies and optimization directions.Collaborate closely with Product, Engineering, Compliance, Legal, and other cross-functional teams to drive design implementation and ensure successful execution.Contribute to the development and optimization of the design system to enhance collaboration efficiency between design and development.Recommend workflow improvements and strengthen the influence of design in product decision-making.Provide clear and practical UX solutions for core journeys such as KYC/KYB, cross-border flows, and fiat/crypto on-ramping and off-ramping.Deliver high-quality work with strong ownership and rapid iteration in a startup-paced environment.Design intuitive experiences and visual systems for both web and mobile applications, especially in blockchain, fintech, or technology-driven contexts.Work effectively within established product development processes common in the tech industry.

AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced DBA Engineer. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment.About the RoleWe are seeking a Mid-level Database Administrator (DBA) to support and optimize our database ecosystem across MySQL, Redis, MongoDB, and assist with analytics/columnar databases.You will collaborate with senior engineers, SREs, and backend developers to ensure databases are reliable, performant, and cost-efficient.This role is ideal for someone with solid hands-on experience who is looking to grow into more advanced DBA responsibilities. Responsibilities Database Operations Support day-to-day operations of MySQL (Aurora self-hosted), Redis, and MongoDB.Assist in monitoring health, applying patches, and performing backups/restores.Help maintain replication, HA, and disaster recovery procedures.Performance OptimizationTroubleshoot slow queries, add indexes, and support schema evolution.Tune databases for high-traffic and low-latency applications, including financial transaction workloads.Assist in capacity planning and scaling activities. Automation Tools Contribute to Terraform/Helm templates for DB provisioning.Support automation of routine DBA tasks (backups, alerts, failover testing).Work with SREs to integrate DB metrics into monitoring dashboards. Security Compliance Follow database security best practices (IAM roles, encryption, user management).Participate in compliance initiatives for sensitive/financial data. Collaboration Work closely with backend teams on schema changes and migration reviews.Collaborate with senior DBA/SREs to optimize cost and performance.Learn and contribute to discussions on managed vs self-hosted trade-offs. Technical Skills Solid experience with MySQL/InnoDB operations (replication, backups, tuning basics).Practical knowledge of Redis (Cluster or Sentinel) and MongoDB (replica sets).Familiarity with AWS services (RDS/Aurora, ElastiCache, MongoDB Atlas).Basic understanding of analytics/columnar databases such as ClickHouse, Apache Spark, BigQuery, or Cassandra.Some experience with scripting (Python, Bash) for automation. Experience 2–4 years of DBA or database engineering experience.Exposure to production workloads handling significant traffic or large datasets.Experience working in a cloud-native environment (AWS preferred). Soft Skills Curious and eager to learn advanced DBA practices.Strong problem-solving skills and attention to detail.Comfortable collaborating across engineering teams. Others Exposure to Kubernetes and DB operators (Redis/Mongo).Experience with query optimization in financial or high-transaction systems.Interest in data analytics or data engineering tools (ETL, OLAP systems).Familiarity with observability tools (Grafana, Prometheus, Loki). Location: TaipeiAbout" rel="noopener noreferrer">https://goo.gl/maps/vC7WxAurcZVWwCCNAAbout XREXCulturehttps://downloads.xrex.io/culture-We" rel="noopener noreferrer">https://www.xrex.io/Culturehttps://downloads.xrex.io/culture-We will proceed your application first if you apply online:https://xrex.breezy.hr/p/16372b5314e8

工作內容： 負責專案進度的追蹤與執行，具備 hands-on 精神，能主動協調跨部門資源、排除障礙，推動專案如期完成具備「補位」心態，願意並有能力在關鍵時刻補上人力／執行缺口擅長會議引導與資訊統整，能迅速產出條理清晰的會議紀要與決策摘要建立與維護專案／營運相關文件，包含各類 SOP、工作流程說明、角色職責與權限邏輯等協助營運流程優化與制度建立，包含但不限於 PRD 模板設計、內部系統使用文件撰寫等熟悉企業後台營運系統（不限於設計或實際使用經驗）與產品、技術、法遵等部門密切合作，確保營運與開發無縫銜接

AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced Senior KYC Specialist. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities Advanced Verification: Process intricate identity and business verification applications, focusing on cases that exhibit potential risks or require specialized knowledge.Suspicious Case Handling: Take the lead in analyzing and resolving complex, suspicious cases, applying your advanced understanding of AML regulations and practices.Internal Consultancy: Serve as a go-to expert for junior staff, providing guidance on challenging cases and contributing to their professional development.Process Enhancement: Actively participate in reviewing and enhancing KYC-related processes and SOPs, identifying discrepancies and areas for improvement.Communicate with Regulatory and Law Enforcement Agencies: Handle sensitive requests from law enforcement and regulatory authorities, ensuring compliance and safeguarding user privacy.Operational Leadership: Play a key role in both the day-to-day operations and strategic planning of the KYC function, aiming to optimize efficiency and effectiveness. Requirements Proven experience in KYC, KYB, and AML compliance, preferably within the fintech or blockchain sectors.Possesses exceptional analytical skills, demonstrated by a history of managing complex verification cases and pinpointing fraudulent patterns. Skilled in conducting detailed risk assessments through critical and logical thinking to uphold integrity in all activities.Experience in leading by example, providing mentorship to junior team members, and fostering a collaborative team environment.Strong capability in identifying process inefficiencies and implementing strategic improvements.Familiarity with global compliance regulations, and experience in communicating with regulatory and law enforcement authorities.Proficient in English with excellent communication skills, capable of effectively interacting with both internal teams and external entities. Career Growth and Development At XREX, we are deeply invested in the career progression of our employees. As a Senior KYC Specialist, you'll have opportunities for continuous learning, personal development, and movement into higher leadership roles within the customer success department. We provide the resources and support for you to excel in your role and shape the future of compliance in the fintech and blockchain landscape. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

AboutWant to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!We’re hiring for an experienced KYC (Know Your Customer) Specialist . The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment. Responsibilities Identity Verification: Process applications by reviewing documents and effectively utilizing both vendor and internal tools to conduct KYC procedures.Compliance and SOP Adherence: Become thoroughly familiar with our internal SOPs and compliance standards, applying them diligently in all tasks.Suspicious Activity Identification: Identify suspicious users, patterns, and trends that may indicate fraudulent activity. Demonstrate alertness in detecting potential bad actors.Team Collaboration: Work closely with the KYC team, sharing insights from case findings and contributing to discussions on improving internal processes. Requirements Demonstrated interest in blockchain, fintech, AML, and keeping abreast of the latest regulatory policies, showing a strong commitment to customer centricity and service excellence.Proficiency in English with excellent listening, speaking, reading, and writing skills, coupled with clear and effective communication abilities and a high level of responsibility.Ability to perform risk assessments with attention to detail, utilizing critical and logical thinking skills to ensure integrity in all actions.Willingness to work collaboratively in a team, share insights, and contribute to process improvements, emphasizing the importance of customer feedback in enhancing service delivery.Flexibility in adapting to new SOPs and evolving processes in the fintech and blockchain landscape, with a continuous learning mindset.Previous experience in KYC, compliance, banking, or fintech is advantageous, equipping the candidate with a solid foundation for contributing to our dynamic environment. Career Growth and Development At XREX, we believe in nurturing our talent and providing ample opportunities for professional growth and advancement. As a Junior KYC Specialist, you will receive hands-on experience in the fintech and blockchain industries, along with personalized training and mentorship. You'll have the chance to contribute to critical initiatives, enhance your skill set, and advance within the customer success department. We are committed to your career development, offering a path that could lead to roles in senior positions, project management, or even leadership opportunities within our rapidly expanding organization. Join us in our journey to redefine financial technology and contribute to a secure and compliant digital future. Apply now to become a part of our revolutionary team. Location: Taipei https://goo.gl/maps/uZXkDqWYPisSymLA8 About XREX https://www.xrex.io/ Culture https://downloads.xrex.io/culture

We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems.Responsibilities-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate-Provide first level support for all technical and functional queries related to website and mobile application-Migrate customers to Alternative Distribution Channels including website and mobile application-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate-Continuously learn to keep up-to-date with changes and developments to services and procedures-Maintain confidentiality of the company’s customers and data-Adheres to the assigned shift schedule and avoids any late attendance-Keep abreast with the latest changes to any of the company’s procedures and new policies-Handle sudden rush of enquiries, stressful periods, and customer pressure

About Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide? Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products? Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace? Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)! We’re hiring for an experienced Senior SRE Engineer. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment.