KLA Taiwan 美商科磊

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！- Perform preventative maintenance service in customer site- Perform customer site troubleshooting to assist Customer Service Engineer- Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed- Provide service support on urgent case- Be services front line for understanding customer issue and transferring them to the CSE/CSM- Responsible for daily data collection and basic recovery- Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues- Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved- Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！The Service Operations Data Analyst is responsible for promoting operational efficiency within Taiwan’s Service teams. This position involves analyzing operational data, converting complex datasets into insights to identify trends, risks, and performance gaps, and working with cross-functional teams to ensure decisions are informed by data in support of service standards and organizational growth.Job Description/Preferred Qualifications．Analyze operational data across service teams to identify trends, risks, and performance gaps．Develop dashboards and reports to support regular reviews, strategic planning, and leadership updates．Align analytics with field operations and business goals by collaborating with regional management.．Deliver insights for Cross-BU and Monthly Ops meetings to support strategic initiatives.．Use Power BI, MS365, and Power Automate to automate workflows and enhance data accuracy．Identify automation opportunities and standardize reporting processes for continuous improvement.．Partner with IT and data governance teams to ensure data integrity, security, and alignment with KLA’s global standards.．Contribute to continuous improvement initiatives by identifying automation opportunities and standardizing reporting processes.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Job Description/Preferred QualificationsAs a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.Job Description1. Troubleshooting DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12.Safety ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Why This Job Is Special• Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.• Be part of a global company, working with experts from around the world.• Face real-world challenges that help you grow your problem-solving and teamwork skills.*Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

• On tool data/spectrum collection for customer test request and on tool recipe setup/development• Spectra, logs, raw data, image collection for POA planning• Tool performance validation and qualification• Recipes checking/sorting data summary for solving tool issues and for preparing engagement proposal• On call standby for customer requests, including tool troubleshooting and recipe creation• Bachelor’s degree or higher, science or engineering• Good English communication.• Excel (excel macro is plus) and PowerPoint skill.• Must be willing to work in clean room

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Job Description/Preferred QualificationsAs a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.Job Description1. Troubleshooting DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12.Safety ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Why This Job Is Special• Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.• Be part of a global company, working with experts from around the world.• Face real-world challenges that help you grow your problem-solving and teamwork skills.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems.TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Job Description/Preferred QualificationsYour Role: Collaborate, Innovate, Grow• We are seeking a highly motivated Embedded Software Engineer to join our team to develop the next generation of EUV Reticle Inspection System.• As part of Embedded SW team within RAPID division, you will collaborate with multidisciplinary teams to design, develop, and maintain interface and control software for various sub-systems.• You will be part of the regional team responsible for deployment, integration and testing of first EUB reticle inspection tool/s.• You will work closely with California, USA team to perform on-tool tasks, integration and testing of new SW features, solve critical problems and to bring in iterative improvements and refinements in the newly developed software.Job Responsibilities:• Execute the integration, testing and development plan for multiple sub-systems on the first tool/s, in tight coordination with the California team.• Be the primary point of contact for the Embedded SW Engineering team. Troubleshoot and investigate integration and development issues.• Collaborate with interdisciplinary teams in the cleanroom environment to support embedded controls software testing, tackle issues, document investigation findings, and contribute to solution implementation. Perform software issue investigation and root cause analysis.• Work in cleanroom environment to perform integration and testing of multiple SW sub-systems.• Occasional global travel to Headquarter (California) for training and supporting engineering projects.• Ramp up on embedded and controls software sub-systems for reticle inspection tool. Contribute to ongoing development, testing, and iterative software solutions improvement.• Develop complex software/firmware modules for machine control in semiconductor inspection systems. Project involves demanding real-time embedded applications including interrupt-driven task-based multi-threaded software for electro-mechanical control system running on a real-time operating system (RTOS) such as real-time Linux and /or VxWorks for a high-reliability application.• Develop SW/FW using C/C++ on Linux/RTOS to communicate with custom and 3rd party motion controllers using interfaces like Ethernet, Serial-RS232 and/or USB.• Work closely with multidisciplinary engineering teams, including electrical, mechanical, optics and other software teams to acquire in-depth domain knowledge and solve system problems.• Understand system level requirements and translate them into software design and implementation.• Define and execute test plans to measure the performance of key subsystems. Document, analyze and present the testing results.Write technical reports to communicate tool performance, analysis, and best-known methods.

【Job Description】The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools1. Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start.2. Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes.3. Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training.4. Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report5. Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer.6. Meet with customer to facilitate warranty signoff after the activity is complete.7. Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel.8. Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods.9. Travels domestically and internationally by commercial transportation to customer sites.10. Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers*Note: Only applications with *English resume* will be considered.

[此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺]KLA致力於營造包容的工作環境，支持性別(LGBTQ+)、種族、國籍、世代或身障等之多元及平等，鼓勵並支持領有身心障礙手冊、新住民等身分之求職者投遞履歷。Roles and Responsibilities• 提供KLA產品的技術應用支援服務，協助客戶解決機台應用相關問題，以提升客戶滿意度。• 負責機台之驗收測試、參數(recipe)設置、客戶端應用培訓、專案執行以及銷售前活動(Pre-sales activities)。• 積極與客戶建立合作互信的關係，協助業務部門評估機台的潛在應用以及下一世代機台的開發。• 針對複雜的應用問題提出準確的問題陳述，透過與Product division的密切合作，提出完整的解決方案並最大程度地提升其效益。• 撰寫BKM(Best-Known Method)並發表技術文件。Working Environment• 於客戶端工作時，須穿著無塵服(包含手套、腳套、口罩、頭套)，於無塵室進行長時間作業(3-4小時或以上)，包含久站、中程距離移動(10-15分鐘步行)。• 須操作電腦、半導體檢測量測機台以及相關機械設備。• 工作環境具無塵室機台運作聲音(約55-65分貝)。

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！We are seeking a highly organized and diligent Regional Service Administrator to join our team. This position will be responsible for supporting the service operations, ensuring smooth communication and coordination between various stakeholders including customers, field service team, and management.Description1.Observe and execute the service business processes and procedures.2. Follow the defined SOX (Sarbanes–Oxley Act) business processes to collect the billable and contract revenues and achieve the quarterly and yearly targets.3.Reduce the billable collection cycle time.4.Maintain and update the customer information and installed base in SAP CRM.5.Provides administrative support to department managers.6.Handle billing and GUI (Government Uniform Invoice) tasks