GoFreight

About GoFreight GoFreight is a B2B SaaS platform for freight forwarders, serving customers from SMBs to global enterprises. We are changing how software gets built: people across the company work with AI agents to go from idea to working product. Most of the engineering, from writing code to running tests, happens through AI. Engineers make sure the output is solid before it ships. The Role You will be on the team that builds and improves these AI agents. Your job is to make them more capable, more reliable, and more autonomous, so that more people can turn ideas into production software without writing code themselves. The things you build will directly shape how the entire company ships software. What You'll Do Build and improve the AI agents that power our development workflow. These agents write code, run tests, do code reviews, and fix issues. Your job is to make them better at all of it.Own your projects end-to-end: figure out what to build, build it, evaluate whether it works, ship it.Work directly with the people who use these agents. Understand where they break down, where they are slow, and where they could do more. Then go fix it.Make agents smarter over time. Measure what matters, find the patterns, and improve the system.Stay current with what is happening in AI tooling. New models, new tools, new protocols show up constantly. Try them. If something works better than what we have, bring it in.Write things down. Good documentation means the next person can pick up where you left off. Why This Role Most AI engineering roles today still mean fine-tuning models or wiring up RAG pipelines. This is different. You will build agents that do actual software engineering work inside a production SaaS product. Your agents will ship features used by freight forwarders worldwide. The AI tooling space is moving fast, and you will be right in the middle of it.

【Role Overview】 We are looking for a Graveyard Support Specialist to ensure continuous support coverage during US EST business hours. This role focuses on ticket triage, urgent issue handling, and incident coordination, with a structured ramp-up to expand scope over time. 【Key Responsibilities】 1. Ticket Triage Routing Classify incoming tickets accurately (bug, setting, how-to, etc.)Route tickets to the appropriate owner or teamEnsure urgent or critical issues are identified and prioritized immediately2. Ticket Handling Execution Urgent Issues Incident HandlingPrioritize and handle potential bug-related issuesFollow S0/S1 incident handling processesEscalate critical issues in a timely mannerAssist in:Issue reporting and information gatheringInternal coordination with Engineering / Product teamsProviding timely updates to customers Note: This role focuses on execution and coordination. Root cause analysis is not required. High-Priority Tickets (Settings / Configuration)Handle high-priority setting-related tickets within defined scopeEnsure SLA compliance and clear customer communicationS2 Bug HandlingSupport handling of lower-severity bugs (S2)Escalate when necessary based on impact and urgency 3. Gradual Scope Expansion (Structured Ramp-Up) New hires will progressively expand their scope to include:Handling how-to questionsImproving troubleshooting capability and reducing dependency on escalation You are not expected to handle all ticket types from day one.【What Success Looks Like】 1. Meet Expectations Handles assigned tickets within defined scopeMaintains SLA and communication qualityFollows SOP and utilizes knowledge base effectivelyEscalates issues appropriately and in a timely manner2. Exceed Expectations Handles the majority of tickets independentlyDemonstrates strong prioritization and troubleshooting skillsReduces unnecessary escalationsExpands coverage into how-to and broader support scenarios 【Why Join Us】Structured onboarding and clear learning pathOpportunity to grow into broader support responsibilitiesExposure to global operations and incident handlingStable night shift schedule 【Role Design Philosophy】 This role prioritizes execution, prioritization, and escalation over deep technical troubleshooting, making it ideal for candidates looking to build their support skills step by step.

▍About GoFreight GoFreight is the leading vertical SaaS platform for freight forwarders, offering an all-in-one solution that helps manage shipments, customers, accounting, and operations. Our mission is to modernize global trade by empowering logistics service providers with world-class software. ▍About the Role We're looking for a Product Manager who is a true driver—someone who takes full ownership of a product line or mission-critical initiative and pushes it forward with urgency, clarity, and purpose. This role sits at the center of GoFreight's roadmap and requires a strategic thinker who can translate complex customer needs into scalable, high-impact solutions. At GoFreight, Product Managers operate as mini CEOs of their product areas—owning both the top line (revenue growth, adoption) and the bottom line (efficiency, retention, and scalability). You are expected to think critically, challenge assumptions, and continuously improve how we work—going beyond execution to shape better solutions and outcomes. AI is a core part of how we operate. Like all other roles in the Engineering Product Development department, Product Managers are expected to use AI as a default layer in their workflow—leveraging it to accelerate thinking, decision-making, and execution—while applying strong judgment to guide, refine, and validate outputs to achieve high-quality results. Success in this role requires deep domain, customer, and market understanding—especially within freight forwarding and global logistics. You'll be expected to understand customer workflows, operational realities, and market dynamics, and translate that into product decisions that drive meaningful business impact in an enterprise SaaS context. We operate with high velocity. You should be comfortable learning quickly, adopting new tools (especially AI), iterating rapidly, and delivering value continuously. Speed matters—but not at the expense of thoughtful problem solving and long-term scalability. Clear and efficient communication is critical. You'll need to adapt your communication to different audiences, align cross-functional teams, and ensure execution happens without confusion or delay across Engineering, Design, Sales, and Customer Success. Above all, this role requires strong ownership, grit, and follow-through. You are expected to understand the “why” behind the work, navigate ambiguity, drive progress through challenges, and deliver outcomes to completion. We're a fast-moving, global startup operating across time zones. This role requires a high level of commitment, adaptability, and responsiveness—including occasional evening or weekend collaboration to stay aligned with global teams and customers. If you're energized by ownership, speed, and impact—and want to help shape the future of freight forwarding technology—we'd love to talk. ▍Key Responsibilities Enterprise Implementation Customer Requirements Lead the translation of complex enterprise customer requirements into scalable product solutions—partnering closely with Sales and Customer Success during pre- and post-sale phases.Go beyond surface-level requests by deeply understanding the true underlying needs—consistently asking “why” to uncover root problems and business intent.Evaluate and make sound product decisions on customization vs. core product development, balancing customer urgency with long-term scalability and maintainability.Define clear solution approaches, requirements, and trade-offs that align customer outcomes with GoFreight's product strategy and architecture.Ensure successful implementation by aligning Engineering, Design, and customer-facing teams—driving clarity, speed, and quality in delivery.Capture learnings from enterprise implementations to inform roadmap evolution, strengthen product-market fit, and reduce future customization needs. Product Strategy Ownership Define the long-term product vision and strategy for a major product vertical (e.g., Ocean Export) or horizontal solution (e.g., Customs, Warehousing).Translate business needs, customer insights, and market dynamics into a compelling roadmap.Champion product thinking across the company and influence cross-functional decisions. Execution Delivery Own the full product lifecycle: ideation, requirements, execution, release, and iteration.Lead sprint planning, cross-functional alignment, and ensure timely delivery of high-quality features.Proactively identify and resolve bottlenecks to ship at high velocity and quality. Customer Market Insight Deeply understand customer workflows through interviews, usage data, shadowing, and competitive research.Prioritize features based on impact, effort, and strategic alignment.Collaborate closely with Sales, CS, and Marketing to validate problems and test solutions early. Metrics-Driven Decision Making Define success metrics and track adoption, engagement, and business impact post-launch.Use data and qualitative feedback to iterate on existing features and influence roadmap decisions. Cross-Functional Leadership Align Engineering, Design, and Go-to-Market teams around shared goals and timelines.Communicate clearly across teams and levels—from executive updates to release notes.Mentor junior PMs or contribute to improving team process, documentation, and onboarding.

【關於GoFreight】 GoFreight是專為貨運承攬（貨運代理）與物流產業打造的雲端平台，貫穿工作流程自動化集中所有業務操作與數據，協助國際物流業者將客戶關係管理、行銷、會計、貨運流程與商業分析等資訊數字化、跨度管理、直覺工作流程與極致的使用者體驗獲得產業回饋，亦加速物流產業的數位轉型。知名企業的眾多物流專家共同納入物流科技的市場地圖（LogTech Market Map 2021） 【團隊簡介】 CS團隊需要對B2B SaaS服務充滿熱情和高度興趣，具備良好的邏輯和應變能力，進而成為公司與客戶之間有溫度的溝通橋樑，貫穿成功和支援團隊的相互合作，致力於為客戶提供價值和成功，創造最佳的客戶體驗；勇於提出創新思維，一起優化並幫助團隊成長！ 如果你有綿延不絕的創新想法、喜歡挑戰、享受敏捷環境，歡迎來跟我們一起創造屬於GoFreight的文化，一起認真工作認真玩！ 【職位簡介】 我們正在尋找一位 Product Operations Contractor，負責維護與優化產品運營，確保服務穩定運行，並提升海內外客戶滿意度。本職位為 一年固定合約，並將根據 專案進展與雙方合作狀況，評估是否延長合約。本職位需每日進辦公室，與團隊密切協作，確保營運順暢。 【主要職責】 監測並分析海空運貨況數據，主動釐清異常狀況，確保資訊及時更新。定期維護與更新系統數據及運輸地點清單，確保資訊完整且精確。協助 Customer Support 與 Product Operations 團隊處理日常營運相關工作，包括表單維護與數據管理。撰寫並優化英文操作手冊（SOP），幫助內部團隊與客戶更順暢地使用產品功能。協助主管處理指派事項，並提供營運相關支持。積極優化工作流程，提升作業效率，運用聰明工作（work smart）的方式持續提升產出。 【必要條件】 細心且專注，能確保資訊準確度，並維持高品質作業。責任感強，工作態度穩定，能有效管理日常工作並保持良好節奏。具備良好的問題解決能力，能夠主動分析數據並提出最佳解決方案。熟悉 Excel（包含 VLOOKUP 等函數），能夠高效處理與分析數據。具備良好的中英文書寫能力，能撰寫清晰且專業的溝通內容。擁有流程優化思維，善於發現並推動更高效的作業方式，提升團隊整體效率。 【加分條件】 對國際貨運代理（Freight Forwarding）或物流業有興趣或經驗，並樂於探索相關知識。對軟體產品運營具高度興趣，願意學習新工具與技術。具備操作手冊（SOP）撰寫經驗，熟悉流程標準化與文件管理。多益800分

Company Overview: At GoFreight, we're revolutionizing the freight industry with innovative solutions and cutting-edge technology. As a dynamic startup, we prioritize excellence, customer satisfaction, and fostering a collaborative, growth-oriented environment. We're seeking a world class talented engineer to join our Engineering department and play a pivotal role in shaping our future success. Job Description: As a member of the GoFreight Engineering team, you'll be at the forefront of our mission to deliver exceptional solutions to our customers. We're not just looking for order-followers; we want individuals who are passionate about doing the right things right. Our customers are our highest priority, and we expect our engineers to embody this ethos by consistently delivering high-quality work on time, within budget, and exceeding quality standards. Key Responsibilities: Specific engineering responsibilities are to be decided based on your interest and skill sets.Understand why before you start your engineering work.Take ownership and pride in your work, proactively communicating progress and collaborating effectively with team members.Possess self-awareness, understanding your strengths and areas for development.Demonstrate empathy and emotional intelligence, effectively relating to others and responding appropriately to various situations.Confidently execute tasks with precision and attention to detail, consistently adhering to Engineering best practices.Drive projects to completion, serving as a leader, problem solver, and driving force within the team.Thrive in solving complex problems, facing challenges with determination and resilience.Hold yourself and your teammates accountable for their contributions and commitments.Foster a culture of continuous learning and growth, focusing on improvement and constructive feedback. Our main technology stack: Python, Angular, MySQL, and AWS. Other characters we are looking for: Passion for technology and a positive, energetic attitude.Ability to inject clarity in ambiguous situations and provide effective solutions.Strong commitment to excellence and a passion for delivering high-quality work.Cultivate the passion and perseverance to overcome challenges.Believe your abilities can improve through effort and learning.Work effectively with others to achieve shared goals. Why GoFreight Engineering: By joining the GoFreight Engineering team, you'll have the opportunity to change how the World ships. We are building a modern solution that drives Freight Forwarding business with cutting-edge technologies. You will be able to collaborate with a talented and diverse team in Taiwan. We are proud of our “Do the right things right” culture and look for individuals who do not compromise the quality and would stand behind our work, big or small. We offer a dynamic and supportive work environment where innovation and creativity are encouraged, along with competitive compensation and opportunities for professional growth. How to Apply: If you're ready to take your career to the next level and be part of a team that's shaping the future of freight logistics, we'd love to hear from you! Please submit your resume and a cover letter outlining why you'd be a great fit for an Engineer role at GoFreight and what role you would like to play. To be considered for this opportunity, please apply directly through our official application portal on Teamdoor: 👉 https://GoFreight.teamdoor.io/s/Fzvf05Ht ⚠️ Kindly note that applications submitted outside of Teamdoor cannot be processed. We're excited to welcome passionate individuals who share our vision and values. Apply now and join us on this exciting journey!📌 Please note:This position is part of a non-regular hiring process. While we truly appreciate every application, we may not be able to respond immediately—or in some cases, at all. Thank you for your understanding and patience.