(Associate) Product Manager

▍About GoFreight

GoFreight is the leading vertical SaaS platform for freight forwarders, offering an all-in-one solution that helps manage shipments, customers, accounting, and operations. Our mission is to modernize global trade by empowering logistics service providers with world-class software.

▍About the Role

We're looking for a Product Manager who is a true driver—someone who takes full ownership of a product line or mission-critical initiative and pushes it forward with urgency, clarity, and purpose. This role sits at the center of GoFreight's roadmap and requires a strategic thinker who can translate complex customer needs into scalable, high-impact solutions.

At GoFreight, Product Managers operate as mini CEOs of their product areas—owning both the top line (revenue growth, adoption) and the bottom line (efficiency, retention, and scalability). You are expected to think critically, challenge assumptions, and continuously improve how we work—going beyond execution to shape better solutions and outcomes.

AI is a core part of how we operate. Like all other roles in the Engineering & Product Development department, Product Managers are expected to use AI as a default layer in their workflow—leveraging it to accelerate thinking, decision-making, and execution—while applying strong judgment to guide, refine, and validate outputs to achieve high-quality results.

Success in this role requires deep domain, customer, and market understanding—especially within freight forwarding and global logistics. You'll be expected to understand customer workflows, operational realities, and market dynamics, and translate that into product decisions that drive meaningful business impact in an enterprise SaaS context.

We operate with high velocity. You should be comfortable learning quickly, adopting new tools (especially AI), iterating rapidly, and delivering value continuously. Speed matters—but not at the expense of thoughtful problem solving and long-term scalability.

Clear and efficient communication is critical. You'll need to adapt your communication to different audiences, align cross-functional teams, and ensure execution happens without confusion or delay across Engineering, Design, Sales, and Customer Success.

Above all, this role requires strong ownership, grit, and follow-through. You are expected to understand the “why” behind the work, navigate ambiguity, drive progress through challenges, and deliver outcomes to completion.

We're a fast-moving, global startup operating across time zones. This role requires a high level of commitment, adaptability, and responsiveness—including occasional evening or weekend collaboration to stay aligned with global teams and customers.

If you're energized by ownership, speed, and impact—and want to help shape the future of freight forwarding technology—we'd love to talk.

▍Key Responsibilities

Enterprise Implementation & Customer Requirements

• Lead the translation of complex enterprise customer requirements into scalable product solutions—partnering closely with Sales and Customer Success during pre- and post-sale phases.
• Go beyond surface-level requests by deeply understanding the true underlying needs—consistently asking “why” to uncover root problems and business intent.
• Evaluate and make sound product decisions on customization vs. core product development, balancing customer urgency with long-term scalability and maintainability.
• Define clear solution approaches, requirements, and trade-offs that align customer outcomes with GoFreight's product strategy and architecture.
• Ensure successful implementation by aligning Engineering, Design, and customer-facing teams—driving clarity, speed, and quality in delivery.
• Capture learnings from enterprise implementations to inform roadmap evolution, strengthen product-market fit, and reduce future customization needs.

Product Strategy & Ownership

• Define the long-term product vision and strategy for a major product vertical (e.g., Ocean Export) or horizontal solution (e.g., Customs, Warehousing).
• Translate business needs, customer insights, and market dynamics into a compelling roadmap.
• Champion product thinking across the company and influence cross-functional decisions.

Execution & Delivery

• Own the full product lifecycle: ideation, requirements, execution, release, and iteration.
• Lead sprint planning, cross-functional alignment, and ensure timely delivery of high-quality features.
• Proactively identify and resolve bottlenecks to ship at high velocity and quality.

Customer & Market Insight

• Deeply understand customer workflows through interviews, usage data, shadowing, and competitive research.
• Prioritize features based on impact, effort, and strategic alignment.
• Collaborate closely with Sales, CS, and Marketing to validate problems and test solutions early.

Metrics-Driven Decision Making

• Define success metrics and track adoption, engagement, and business impact post-launch.
• Use data and qualitative feedback to iterate on existing features and influence roadmap decisions.

Cross-Functional Leadership

• Align Engineering, Design, and Go-to-Market teams around shared goals and timelines.
• Communicate clearly across teams and levels—from executive updates to release notes.
• Mentor junior PMs or contribute to improving team process, documentation, and onboarding.
  

▍Qualifications

• 2+ years of product management experience, including 2+ years managing SaaS products end-to-end.
• Bachelor's degree in Accounting, Finance, or a related field with work experience in accounting, auditing, or financial systems. Experience in an accounting firm (e.g., audit or advisory) is highly valued.
• Strong understanding of accounting and financial workflows (e.g., invoicing, billing, A/R, A/P, reconciliation, and revenue recognition), with the ability to translate operational and financial processes into scalable software solutions.
• Proven success owning a product area with measurable business outcomes.
• Strong communication and leadership skills; able to influence without authority.
• Experience in vertical SaaS or logistics is a strong plus.
• Data-driven mindset with hands-on experience using product analytics tools.

▍You'll Thrive at GoFreight If You:

• Are passionate about solving complex problems in a global, operationally intensive industry.
• Are a strategic thinker with a bias for action and delivery.
• Are excited to mentor others and help scale product excellence.
• Embody our core values: Customer Success, Growth Mindset, Grit Over Prestige, Accountability, Collaboration with Empathy, and Progress Over Perfection.

▍How to Apply

If you're excited about building the future with us and ready to grow in a fast-paced startup environment, we’d love to hear from you! Please apply through our official application portal on Teamdoor using the following link:

🔗 https://GoFreight.teamdoor.io/s/Ugdv2MRi

⚠️Applications submitted outside of Teamdoor cannot be processed.