(Mandarin Speaking) Jr. Customer Service Officer - REMOTE
Mô tả công việc
Duties & Responsibilities:
- Assist customers on the platform by addressing concerns, requests, and queries across various communication channels, including support email, CRM systems, live chat, social media, community forums, and official messaging platforms (e.g., Telegram, WhatsApp, Discord).
- Troubleshoot and coordinate with internal support teams and colleagues to resolve transaction, platform, wallet, and account-related issues efficiently and accurately.
- Handle special tasks that may require additional support for VIPs, white label and/or mutual on-boarding partners; Co-manage high level customer support needs with the Sr. Customer Service Officer and/or CS Head
- Build up FAQ, SOP, KB, Confluence for any new coming features and updates as required
- Perform other tasks and duties to be assigned by Supervisor
Basic Qualifications:
- Proficient in verbal and written English language (and/or any market-based language proficiency requirement)
- Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc.)
- Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improve our services" on your own and share it with team members
- Minimum of 2 years' experience in Customer Service, BPO, or a related client-facing support role.
- Working Knowledge on e-commerce or digital retail industry
- Willing to work a rotational schedule, including weekends and holidays
- Willing to work at the office/business site in Manila
Preferred Qualifications:
- Proficient in verbal and written English & Mandarin (and/or any market-based language proficiency requirement)
- Proficient in using Customer Service CRM and Live Chat Platform
- Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improve our services" on your own and share it with team members
- With at least 2 years' Customer Service / BPO experience
- Willing to work in a rotational schedule
- Willing to work on business sites or at home as needed
- Experience or knowledge in crypto or digital trading is an advantage
Về chúng tôi
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
彼特思方舟是一家專業服務供應商，致力於提供全方位的前台和後台支援解決方案，每個解決方案都是根據全球金融科技公司的獨特需求量身定制的。 彼特思方舟受 BTSE 集團聘用，擔任多個關鍵職位，提供尖端技術和客製化解決方案，滿足競爭激烈的全球市場中金融科技行業不斷變化的需求。
BTSE 集團是一家全球領先的金融科技和區塊鏈公司，致力於打造創新技術和基礎設施。 BTSE 為企業和公司客戶提供在快速發展和競爭激烈的市場中脫穎而出所需的先進工具。 BTSE 率先推出了多項交易技術，並被整個行業廣泛採用，為金融科技的創新、性能和安全樹立了新的標竿。 BTSE 的多元化業務線服務於零售（B2C）客戶和機構（B2B）客戶，使他們能夠啟動、經營和擴展金融科技業務。 BTSE 正在尋找有雄心壯志、有上進心的專業人士加入我們的 B2C 和 B2B 團隊。