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About the Role We are looking for a driven and detail-oriented Operations Executive (Generalist) to support our team across Human Resources, Business Operations. This is a junior role suited for someone who enjoys wearing multiple hats and is eager to grow across both business and product. Key Responsibilities Human Resources Assist with job postings, candidate screening, and interview coordinationSupport employee onboarding and offboarding processesMaintain HR documentation, policies, and internal recordsContribute to team wellness and internal HR initiatives Operations Coordinate internal processes, task tracking, and team coordinationSupport vendor relationships and cross-functional communicationsHelp document and maintain SOPs and workflowsMonitor project deadlines and assist with schedulingKeep up with any internal data tracking and analytics Product Operational Support Collaborate with product and engineering teams to understand feature rolloutsPerform manual testing of web or mobile applications based on test casesReport bugs, inconsistencies, or UI/UX issues in a structured wayAssist in maintaining QA documentation and feedback logs

About The Team The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross-border logistics, operations, payments, product-related services, overseas warehouse fulfilment and business intelligence. Job Description Develop and maintain a close relationship with to Seller Management Team in various Cross Border countries (China, Korea, Japan, etc.) on Shopee offerings and proposed solutions Construct high-level strategic business plans and identify new sources of growth Educate Sellers on methods to increase their traction in Shopee Negotiate deals with sellers and curate SKUs for various campaigns, promotions, online marketing, and media as required Analyze sellers’ progress, activities, sales performances and category initiatives to drive transaction numbers and revenue Identify market gaps and manage pricing strategy, product assortment, and stock availability of Sellers in various categories Secure exclusive partnerships for key campaigns (e.g.: 9.9/11.11) Work closely with internal teams (e.g.: marketing, merchandising) to optimize the visibility and credibility of Sellers

Provides working level HR Support

Performs tasks such as, but not limited to, the following:* Communicates and facilitates processes and procedures related to payroll operations.* Communicates program changes to management team and to employees.* Assists employees with questions or problems related to payroll processes.* Partners with managers and Service Center personnel to resolve problems related to employee benefits, payroll, staffing, disability, workers compensation, awards, immigration processing, etc.* Supports activities regarding legal and regulatory impact of program changes.* Generates reports as requested.* Gathers information as requested. (e.g., PDP ratings, merit increases).

Performs tasks such as, but not limited to, the following:* Manage employees all time and attendance related data entries example shift change, OT requests* Generate daily, weekly, monthly, adhoc time attendnace reports* Termination payroll and month end payroll process* Support employees queries and resolve cases raised in ServiceNow* Perform system testing for system config change, upgrade or legal change* Perform and handling for Thailand payroll* Knowledge in Payroll will be an added advantage

Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals.Performs tasks such as, but not limited to, the following:* Handling of employees' master data and time management for Japan* To ensure of Employees' Personnel Master and Time related data are updated accurately for payroll processing* To generate and process weekly, monthly, ad-hoc Employees Master data and Time management related reports* To assist department coordinator/recruiter/Site HR with day to day Employees Master data Time management related responsibility* To ensure filing system accurately for audit compliance* Perform system testing for system configuration change, upgrade or legal change