Cari Lowongan

想要與一群熱愛運動的人一起工作、樂於分享運動的喜悅嗎？歡迎加入我們！ 成為全通路銷售助理(兼職)，將會負責以下其中一項運動，和團隊一起達成業績目標。 - 滑雪、水上運動 - 露營、登山運動 - 跑步 - 自行車 工作職責： 1. 在全通路銷售產品及推廣永續的價值及服務，以滿足顧客需求 - 於實體或數位通路銷售符合顧客需求之現有產品 - 提供幫助延長產品使用壽命的基本維修服務或個人化服務 2. 佈置全通路陳列滿足顧客體驗，激發顧客探索我們的產品 - 確保實體及數位通路產品庫存充足 - 透過環保設計、二手商品管理、維修服務、展現迪卡儂永續價值 Want to work with a team of sports lovers and inspire others with your passion? Join us and grow together! As an Omnichannel Sales Advisor, you will be responsible for one of the following sports and work with the team to achieve sales targets. We are currently looking for candidates in the following departments: Skiing Water Sports Camping Hiking Running Cycling Responsibilities: 1.Delight my customers in all channels by selling durable products/services solutions suitable to their needs. -Sell physically or digitally our available products that meet our customer's needs. -Offer basic repair services, helping to extend a product's lifespan or personalisation services 2.Delight my customers with customer-friendly, experiential, omnichannel and safe layouts that make them want to discover our sports and solutions. -Guarantee our products' physical and digital availability -Acting through actions that preserve our resources and our societal impact

工作目標/核心價值 體現卓越的客服精神，透過提供獨特且難忘的體驗，提升顧客忠誠度，並與我們一同「Move people through the wonders of sport」 專屬你的福利與優勢 (Your Exclusive Benefits) 在迪卡儂，我們支持你的生活與運動熱情！ 充電再出發：滿半年享 3 天年假，滿一年即享 10 天年假 運動無負擔：享有員工專屬購物折扣，以及享有運動裝備與運動活動津貼 獎勵與保障：提供達標分紅獎金、免費員工團體保險，以及每年免費員工健檢 友善環境：永續通勤獎勵 社團生活：多元社團與活動，讓你找到運動夥伴 職責內容 (Key Responsibilities) 作為顧客服務的核心人物，您的職責圍繞三大核心，確保顧客獲得卓越的購物旅程： 1. 打造卓越顧客體驗，提升忠誠度 - 以微笑、溫暖且樂於助人的態度迎接每一位顧客。 - 確認顧客需求，並提供適當、客製化的解方。 - 推廣會員忠誠計畫，解釋好處並鼓勵顧客加入。 - 推廣 App 以加強門店體驗，並與線上購物管道連結。 - 在線上與實體通路銷售我們的產品與服務，滿足顧客需求。 2. 服務櫃檯精通與效率 (Provide an impactful welcome to each customer) - 精通服務櫃檯的所有作業流程，以最佳方式回應各種顧客需求。 - 有效率地處理顧客退貨。 - 處理顧客來電，並提供清楚的資訊。 - 以個人化、即時的方式回覆顧客評論。 - 確保快速、準確地處理顧客訂單（包含線上訂單處理）。 3. 流暢且個人化的結帳體驗 (Provide a seamless and personalized payment experience) - 在結帳過程中主動迎接、幫助顧客。 - 精通並運用所有結帳、現金流流程。 - 在交易過程中確保顧客身份驗證。 - 運用基本 IT 程序，以維持收銀工具的運作效率。 必備與加分技能 (Skills Required) * 硬技能 (專業知識) 門市服務台 (Store welcome desk)、門市結帳 (Store checkout)、顧客關係 (Customer relationship)、線上訂單處理 (E commerce order handling) * 軟技能 (個人特質) 聆聽和發問、人際溝通、制定決策、情緒商數 (情商)、適應能力

JOB PURPOSE / CORE VALUE Be an Intrapreneur Driving Sports Business You will be the leader and decision-maker for a specific sports domain within the Decathlon store. You will not only manage the team and optimize the customer experience, but also, with an Intrapreneur mindset, take full responsibility for the commercial strategy, performance trajectory (People/Planet/Business), and human capital development of your dedicated sport. We are looking for partners who are energetic, passionate about sports, and eager to popularize sports through business influence. YOUR EXCLUSIVE BENEFITS At Decathlon, we support your life and passion for sport! - Recharge Restart: Enjoy 3 days of paid annual leave after 6 months of service, and 10 days after 1 year of service. - Sporting Life: Exclusive employee discount on purchases, as well as allowances for sports equipment and activities. - Rewards Protection: Providing profit-sharing bonuses for achieving targets, free employee group insurance, and annual free employee health checkups. - Eco-Friendly: Sustainable commuting bonus/incentive. - Community Life: Diverse clubs and activities to help you find your sports teammates. KEY RESPONSIBILITIES 1. Exceptional Human Capital Management and Development (People) - Team Building: Recruit, train, and lead your team, ensuring teammates are positioned to thrive at the right time and in the right place. - Culture Values: Embody, transmit, and implement Decathlon's Meaning, Values, and Management Scheme within the team. - Safety Health: Guarantee a safe and healthy work environment, and jointly decide on team compensation with the Store Director. 2. Commercial Strategy and Product Management (Business Intrapreneurship) - Commercial Strategy - Omnichannel Offer - Community Mobilization 3. Best-in-Class Omnichannel Customer Experience - Customer Relationship - Store Operations 4. Store Performance Trajectory Management (People/Planet/Business) - Planning Analysis - PL Management: Manage and implement action plans on your People, Planet, and Business levers, as well as your PNL (Profit and Loss). 5. Daily Duty Management - Safety Operations: Guarantee daily safety for people and security for goods, and take charge of the daily business and service activity.