Cake 找工作

What You Will Do: Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.Be a true ambassador by empowering our customers to build their online success!Dive deep into the world of IT by polishing your technical expertise daily.Deliver impactful work on a global scale.What We Offer: Permanent remote opportunity!A competitive monthly compensation for services in USD (for non-Indonesian candidates).Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas.Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered.Commissions (10%) can be earned by offering additional services for our customers.Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.Flexible compensation models to choose from: Fix and Variable!Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.Estimated start date: as soon as possible!

Key Responsibilities:- Monitor and evaluate customer service interactions (calls, chats, emails).- Identify trends and suggest improvements in service quality.- Work with team leads trainers to enhance processes.- Create performance reports recommend action plans.- Support KPI improvement (CSAT, FCR, NPS, etc.).Ideal Profile:- Fluent in Mandarin or English (both required).- Experience in customer service or QA preferred, but fresh graduates welcome.- Strong problem-solving communication skills.- Detail-oriented, able to give clear feedback.- Must have personal computer