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Provide exceptional customer support via email, WhatsApp, chatbotand phone, ensuring prompt and professional responses.Handle customer inquiries related to account setup, transactions, disputes, and product features.Assist Mandarin-speaking customers while ensuring seamless communication for English-speaking users.Resolve transaction disputes and provide clear guidance on payment processes and company policies.Verify customer identities and support KYC processes.Work closely with internal teams, including Compliance, Risk, and Technical Support, to resolve escalated cases.Educate customers on platform features, security policies, and troubleshooting steps.Maintain accurate records of customer interactions to improve service quality.Stay updated on industry regulations and company policies to provide accurate information.

Receive stocks, merchandise, restock and perform physical stocktakes.Deliver excellent customer service with good product knowledge.Assist with cashiering as and when required.Ensure store security and perform basic housekeeping tasks, including cleaning the shop, shelves & products.Plan and manage staff duty rosters.Perform store opening and closing procedures, including reconsiling sales, balancing cash & credit transactions at the end of the day.Maintain accurate stock invetory records.Handle customer complaints effectively.Any other duties assigned from time to time by the Superior and Management.