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1. Responsible for improving the client service experience and timeliness quality of the branch. 2. Responsible for handling client complaints, implementing and promoting the resolution of the early warning mechanism for major complaints at the branch. 3. Responsible for ensuring quality management and monitoring of all processes within the agency area. 4. Responsible for building the client/branch service and quality management team at the branch, empowering branch partners and market clients to develop. 5. Responsible for coordinating the resolution of national package tracking issues and ensuring the safety of outgoing goods for branch partners and clients in the province.

Job Description : Bertanggung jawab atas penjualan dan promosi produk kosmetik perusahaan.Menjalin hubungan kerja sama antar perusahaan (B2B)Berkeliling untuk menjual produk ke outlet-outletMengembangkan pelanggan baru dan mempertahankan hubungan pelanggan yang sudah ada.Memberikan saran produk profesional dan panduan kecantikan dan perawatan kulit.Menyesuaikan strategi penjualan dengan kebutuhan dan tren pasar untuk mencapai target penjualan.Berpartisipasi dalam kegiatan promosi produk perusahaan untuk meningkatkan kesadaran merek.

1. Handle customer inquiries, complaints, and technical support requests in Mandarin and English. 2. Provide excellent after-sales service by troubleshooting product issues and offering solutions. 3. Coordinate with internal teams such as technical support, logistics, and sales to resolve customer concerns. 4. Maintain accurate records of customer interactions and service reports. 5. Assist in product training and guidance for customers regarding usage, maintenance, and troubleshooting. 6. Monitor customer feedback and suggest improvements to enhance the service experience. 7. Support warranty claims, returns, and replacements according to company policies. 8. Ensure timely follow-up with customers to guarantee issue resolution and satisfaction. 9. Prepare service-related reports and documentation as needed.