Gear Inc. is seeking 03 Operations Managers in Da Nang for our Moderation team (Team size: 150 - 200 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Main Responsibilities:
Overall in charge to manage program operations and KPIs set by the client such as Quality Efficiencies, Staffing and Service Level;Effective collaboration with team members, co-managers. immediate superior, other support; groups/departments such as, GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;Daily communication with the client to align expectations;Host internal and external Business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed;Manage program daily and monthly operating metrics within budgeted expense parameters;Develop, manage, and maintain employee productivity goals against departmental standards;Produce monthly operating reports detailing center activity, trend analysis, goals/objective status and special projects;Coordinate with Site Senior Manager on Human Resource recruiting, training, development and retention.
Yêu cầu 3 năm kinh nghiệm