TSID IT Engineer

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers’ products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world’s largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

Building world-class cloud-native infrastructure and scaling to high-volume production are crucial for enabling TSMC's global growth. We are seeking a highly motivated engineer to join our global service team in supporting TSMC fabrication facilities worldwide. The ideal candidate is disciplined, customer-focused, possesses excellent language skills, demonstrates strong problem-solving abilities, has great attention to detail, is an effective communicator, thrives in a fast-paced environment, and is adaptable to evolving challenges.

Responsibilities:

1. Develop a thorough understanding of IT products to effectively resolve issues faced by TSMC employees when using IT systems and services.

2. Identify and diagnose IT system or service abnormalities, working collaboratively with system sponsors to troubleshoot and resolve system failures.

3. Deliver professional and customer-oriented support to enhance user satisfaction with IT systems and services, while providing constructive feedback to IT product owners to drive continuous system quality improvements.

4. Collaborate with the team to ensure efficient resolution of incidents and maintain seamless operations.

1. Strong command of both German (B2 level) and English, with excellent skills in speaking, listening, reading, and writing.

2. Proficiency in relevant computer applications, with the ability to troubleshoot IT system issues effectively. Strong communication skills are essential.

3. Ability to remain composed and disciplined when handling high-pressure or stressful situations.

4. Willingness to work rotating day/night shifts and adhere to a 4-shift/2-day off work schedule, as required by the role.

5. Commitment to ongoing skill development through training and readiness to pursue long-term career advancement opportunities.

6. Previous experience in customer service or call center roles is highly preferred.

Fostering a global inclusive workplace reflects TSMC’s core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.