Business Operations & Supply Chain Specialist_LINE FRIENDS Taiwan

LINE FRIENDS is a global character brand originating from LINE’s mobile messenger stickers, featuring beloved characters such as BROWN, CONY, and SALLY. Over the years, LINE FRIENDS has expanded beyond digital content into a wide range of businesses, including retail, e-commerce, licensing, and collaborations with global brands.

With a strong presence across Asia, the U.S., and other international markets, LINE FRIENDS continues to create unique brand experiences by combining storytelling, design, and innovation. We aim to bring joy to customers worldwide through both physical and digital touchpoints.

【Key Responsibilities】

1. Business Operations & System Management

• ERP System Management: Manage end-to-end inventory and sales processes within the ERP system (SAP), including uploading sales data across various channels, maintaining price master data, and performing billing reconciliations.
• Procurement & Cost Analysis: Execute purchase orders (PO), conduct gross margin analysis, and prepare price quotations while managing internal approval workflows for procurement.
• Master Data Maintenance: Maintain vendor and product master records to ensure all system information aligns with business contracts and internal codes.

1. Import Operations & Supply Chain Management

• Import Procedures: Manage the full import clearance process, including the preparation of trade documents (e.g., CI/PL) and tracking shipment status and logistics timelines.
• Regulatory Compliance & Inspection: Execute import inspection procedures and apply for relevant certificates (e.g., for toys, food containers, textiles) in accordance with local regulations.
• Labeling Management: Oversee the creation and application of Chinese product labels to ensure full compliance with domestic retail laws.
• Third-Party Logistics (3PL): Coordinate with 3PL providers for warehousing operations, including inbound/outbound management and monthly storage/transportation fee settlements.

1. E-commerce Operations & Financial Settlement

• Platform Administration: Manage administrative tasks for branded e-commerce channels, covering order fulfillment, return tracking, and logistics coordination.
• Financial Reconciliation: Perform regular settlements for platform-related costs, including transaction fees, service charges, and sales revenue sharing.
• Reporting & Analysis: Compile operational reports and conduct sales forecasting and inventory analysis to optimize overall business efficiency.

• System Proficiency: Previous experience operating ERP systems (e.g., SAP) or equivalent enterprise software is highly preferred.
• Technical Expertise: Familiarity with international trade practices, customs clearance procedures, and domestic product inspection standards.
• Data Literacy: Advanced proficiency in Excel for data consolidation, financial reconciliation, and managing high-volume reporting.
• Soft Skills: Strong logical thinking and communication skills, with the ability to independently coordinate with internal departments and external vendors.

1. CV Screening

2. On-site Interview with hiring manager & HR

3. On-line Interview with regional team