[Sponsor Work Permit - Posted to Singapore] Customer Success Manager (駐新加坡) 客戶成功經理

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🚨 Please Note:

• This position is Singapore-based. You will need to relocate to Singapore with an Inline-sponsored work permit.
• The job requires Japanese language proficiency (written, spoken and listening) because the role involves regular engagement with our Japanese-market clients/partners. Please submit your JLPT certificate with your application.

About Inline

Inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for Inline restaurant customers.

Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and cities in the US. For people with solid professional skills and talent who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with Inline for the next thousand partners at a rapid pace.

We Are Looking For

We are currently seeking an ambitious, high-energy, and results-driven Customer Success Manager who thrives on challenges and growth in a fast-moving environment. As a Customer Success Manager at Inline, you will work closely with our restaurant partners, customer support team, revenue operations, product, sales, marketing, and operations teams to optimize restaurant relationships and provide maximum value for both Inline and our clients.

Key Responsibilities

• Maintain regular contact with partner restaurants and activate services that drive revenue growth, including TMS, food ordering, key integration partnerships rollout, and other add-ons
• Develop churn indicators, plan and execute rescue strategies, and revamp account care flow to meet retention goals
• Build long-term relationships with key clients and serve as a trusted advisor in their restaurant operations
• Provide support during initial product implementation, offer recommendations around best practices, and support new product/feature launches
• Resolve product-related issues or concerns efficiently and effectively
• Work closely with internal teams (National, Regional, and Global) to solve problems and ensure feedback improves Inline's product and operations
• Onboard restaurants and provide retraining as needed to ensure they effectively use Inline in their daily operations
• Act as an ambassador for Inline's mission, brand, and product in all interactions

What We Offer

• Work permit sponsorship for Singapore
• Opportunity to work with leading restaurants across Asia-Pacific
• Fast-paced startup environment with significant growth opportunities
• International, collaborative team culture

Requirements

Must-Have:

• Native Japanese proficiency (JLPT N1 or equivalent)
• Fluent English/ Mardarine proficiency
• Relevant academic background and work experience
  Minimum 2 years of proven experience in B2B sales, account management, strategy, operations, or startup environments
• Proven track record of meeting or exceeding goals for account retention rate, satisfaction, and adoption
• Strong analytical and data-driven decision-making skills
• Excellent communication and interpersonal skills with the ability to persuasively communicate recommendations and champion customer needs
• Ability to build relationships with a portfolio of existing key clients
• Experience working in fast-paced environments and handling high-pressure situations

Preferred:

• Knowledge of or experience in SaaS and/or F&B industry
• Problem-solving mindset: when you see a problem, you work hard and think outside the box until you fix it
• Hands-on mentality and proactive approach
• Collaborative team player who proactively partners across teams while holding them accountable for business results
• Ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers

Interview Process

1. On-site Interview: CSM Role & Skills Assessment
2. Online Japanese Language Proficiency Test