Sales Development Representative (SDR) 商機拓展代表 (獎金另計)

inline is a software startup focused on maximizing restaurant efficiency by managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US.

We are expanding the inline SDR team and looking for a data-driven professional with strong B2B prospecting capabilities. In this role, you will manage target account lists and conduct outbound prospecting through calls, messages, and emails to identify needs, qualify opportunities, and generate high-quality meetings and pipeline for the Business Development (BD) team. You will also track and optimize the outreach and meeting-booking process in a systematic way.

What You’ll Do

Lead Prospecting & Qualification

• Conduct outbound outreach to potential customers via phone, messaging, and email.
• Establish initial contact and perform basic discovery to understand customer needs and potential fit.

Needs Discovery & Initial Screening

• Understand restaurant operations, including reservation methods, staffing, customer segments, pain points, and implementation timeline.
• Assess whether prospects match the target customer profile and adoption criteria.

Meeting Scheduling & Handoff

• Schedule BD meetings and complete pre-meeting confirmations.
• Ensure smooth handoff with complete information, including use cases, pain points, urgency, decision-makers, budget/timeline (if applicable), and next steps.

CRM Management & Process Execution

• Maintain accurate records in CRM systems (e.g., Salesforce).
• Update key fields, statuses, and next actions to ensure data is transparent, traceable, and reviewable.

Cross-Functional Collaboration (BD / Marketing / CSM)

• Partner with Marketing to improve lead sources and messaging.
• Align with BD on target profiles and feedback.
  
• Collaborate with CSM when needed to understand existing customer scenarios and improve conversion quality.
  

Continuous Optimization

• Analyze funnel performance and activity data.
• Optimize lead segmentation, messaging, and follow-up cadence.
• Propose and implement process improvements.
  

Inline 是一家致力於提升餐廳效率的軟體創業公司，為餐廳提供全方位整合的解決方案，包含餐廳座位管理與安排及餐點預訂系統。客戶涵蓋數千家餐廳，包括領先的連鎖品牌、米其林星級餐廳、購物中心以及中小型實體餐廳。我們也與食品科技平台、社交應用和各類媒體服務合作，幫助餐廳客戶提高曝光率並拓展業務。目前團隊正在積極開拓更多全球機會，並已進駐東京、大阪、香港、台灣、吉隆坡、溫哥華、墨爾本、悉尼等城市，並計劃進一步拓展至美國的主要城市。

我們正在擴編 inline SDR 團隊，招募具資料敏感度與 B2B 開發能力的夥伴。你將負責目標客群名單經營與陌生開發，透過電話／訊息／Email 等多管道觸達與需求釐清，產出可交付 BD 的高品質會議與商機，並以系統化方式追蹤與優化邀約流程。

【你會負責的工作】
・潛在客戶開發與導入資格確認
針對潛在客戶名單進行電話／訊息／Email 開發，建立初步接觸並完成需求探索

・需求釐清與初步篩選
了解餐廳現況（訂位方式、人力、客群、痛點、導入時程等），判斷是否符合目標客群與導入可能性。

・會議邀約與交接
安排 BD 商務會議並完成會前確認，確保交接資訊完整（情境、痛點、急迫性、決策者、預算／時程、下一步等）。

・CRM 維護與流程落地
依規範更新 CRM（如 Salesforce），完整紀錄關鍵欄位、標註狀態與下一步，確保資料透明可追蹤、可複盤。

・跨部門協作（BD／行銷／CSM）
與行銷協作優化名單來源與話術，與 BD 對齊目標客群與回饋，必要時與 CSM 對齊既有客戶情境，持續提升邀約品質與轉換率。

・持續優化
透過數據檢視開發漏斗，優化名單分層、話術與跟進節奏，提出改善建議並落地執行。

What We’re Looking For

• 1+ year of experience in B2B sales, SDR/BDR, or Inside Sales.
• Strong phone communication, listening, and written communication skills.
• High interest in SaaS products and related industries such as restaurants or payments, with the ability to learn quickly.
• Familiar with CRM systems or willing to learn quickly.
• Resilient and motivated to achieve high activity levels (e.g., daily call and email volume).
  

Nice to Have

• Enjoys researching industries and can quickly understand restaurant operations and translate insights into effective questions.
• Experience or exposure to SaaS, restaurant tech, POS, payments, delivery platforms, or food & beverage supply chain.

【我們希望你具備】
・具備 1 年以上 B2B 銷售、SDR/BDR 或 Inside Sales 經驗。
・出色的電話溝通、聆聽與書面表達能力。
・對 SaaS 產品、餐飲、支付等領域有高度興趣與快速學習能力。
・熟悉 CRM 系統或願意快速學習使用。
・抗壓性高，具備達成高強度活動量（如每日電話量、信件量）的熱忱。

【加分條件】
・喜歡研究產業，能快速理解餐廳營運情境並轉成有效提問。
・有 SaaS／餐飲／POS／支付／外送／餐飲供應鏈等相關接觸經驗者加分。